couple using atm machine at retail mall

What Challenges Do ATM Retailers Face?

No matter whether you’re just getting into the ATM business or already have one in place, it is essential that you understand all its possible ramifications. Here are a few items for consideration:

Retail ATMs typically lack features comparable to bank devices; however, this may soon change with Hyosung recently unveiling the Series X Meta Kiosk: an immersive cash-in/cash-out device purpose built for payments, crypto and more.


Beginning an ATM business requires minimal start-up costs; these may include purchasing equipment and renting space. Once an ATM is up and running, its revenue can begin flowing immediately.

Retail businesses can save money by using ATMs for balance checking, recycling cash deposits and other tasks without needing staff. Furthermore, the maintenance cost for such machines is lower than hiring full-time staff members.

ATMs can increase retail sales by driving foot traffic and drawing passers-by to your location, which in turn drives sales at Point-of-Sale (POS) systems and increases revenue through surcharge fees earned by ATM operators that can be shared between business partners. It’s essential that an ATM be placed prominently within its location and that adequate signage be displayed to promote its presence within business premises; additionally, make sure there’s a site location agreement in place between both parties so it is clear how profits will be split among them both parties!


ATMs have quickly become the go-to payment method for many consumers. But their convenience comes at a cost – ATM fraud is becoming an increasing threat as more people utilize digital on-ramps to their money. Criminals may use ATMs as tools to steal cardholder’s pin numbers and codes, debit through cards that customers have forgotten, or steal personal data such as name, address, date of birth etc.

Financial Institutions face operational difficulties when it comes to overseeing ATMs. From monitoring and maintaining them to procuring parts and supplies, forecasting cash needs and creating an effective denomination mix, these tasks can consume a substantial portion of a budget. By outsourcing ATM-related operations with an ATM outsourcing provider, FIs can focus on their core business while simultaneously decreasing miscommunication among multiple vendors.

Customer Experience

ATM operators face many hurdles that must be met in order to deliver an excellent customer experience, chief among them incorrect cash dispensing from an ATM machine. When this occurs it can be both frustrating for the customer and potentially cause claims against its owner; when this occurs ATM owners must review surveillance videos, cash totals and other factors in order to pinpoint what occurred and work through whatever solutions might exist to determine the cause of such incidents.

Finding an ATM machine’s ideal location can be challenging. Ideally, the ideal spot should be somewhere with high foot traffic but which offers maximum return on investment.

Using BluePoint ATM as your trusted ATM provider is an excellent strategy to outsource all of your daily tasks and operations for a set fee, which can save financial institutions money by eliminating costs associated with hardware/software maintenance, repairs, compliance mandates and more. Plus, having less vendors to deal with could improve communication and service when issues arise.


While customers typically associate ATMs with bank branches, these machines can also be found in retail establishments including small family-owned gas stations. Retail ATMs traditionally had less features than their bank-affiliated counterparts but technological advances are rapidly changing that.

An important challenge facing managers of an ATM network is accurately forecasting cash demand. While cash demand typically has predictable patterns, unexpected events or information could quickly alter people’s behavior towards particular currencies or services.

Hyosung’s new Series X Meta Kiosk, for instance, aims to address security concerns such as fraud and skimming by offering multiple layers of defenses – such as an immersive touchscreen that displays customized messages, transaction statistics and timely offers – with multiple layers of defenses such as live video streaming in rural areas where banks might otherwise struggle to afford full branch locations.